Not only did this go as good as expected, it went beyond. I did not know the underground lines split in two or three directions and was nervous that I had told the owners that we would solve all underground pipe issues. As it turns out Chris P had taken all that into account and his bid had already built in a remedy for ALL exposure. That type of service and dedication to clients is second to none. Next, while on site and nearly complete, we discovered sand and soot had gotten into pipes and posed a threat to the system when it came back on-line. That was taken care of same day and protected the system from having sand spread throughout. Last, Seamus is a great lead foreman. He is a the rare combination of fast and detailed and also blends in an ability to deal with folks from engineer level to property manager level.
I expected great things from USA Fire Protection on the Capital One Atrium project based on personal prior experience I have had with USAFP at the Center for Biomedical Discovery and Logan Center for the Performing Arts. Again, they met every expectation. Don Forbes and his OM team were always current with engineered drawings and with change orders. Terry Weiberg and his field crew were always professional, courteous and timely. It was a pleasure working with USAFP and I look forward to completing another successful project with them on Capital One 77 W. Wacker
Good communication and quality of Engineering from Project Management helped resolve client concerns and engineering issues related to the system design and requirements
You guys did an excellent job and were responsive and easy to work with. Thanks for doing the great job you have done for us all along
Very pleased with overall performance. Will be working with USAFP again.
Jamie Reap has been a great partner to work with on this project. I found USAFP to be very responsive.
"I would like to take the opportunity to commend US Alliance on another outstanding project. This recent project was extremely challenging as we attempted to retrofit a 114 year old landmark property in Lake Forest. You exceed not only my expectations but also those of the City of Lake Forest Life Safety and Fire Dept, 'This is a perfect example that retrofitting a historic building can be accomplished without disruption, it's not impossible.' Your field personal made short work of overcoming structural and historical obstacles. Our relationship has been cultivated over many years of successful projects together. I have come to rely on US Alliance in terms of schedule, attitude, performance on the job, and most important quality of workmanship. I gladly recommend without reservation US Alliance Fire Protection."
"I just wanted to express our gratitude for the excellent work that your company provides on a regular basis. The reliability, quality and timeliness is always appreciated and very consistent. The collective responsiveness, knowledge and attention to detail provides excellent customer service and makes it a pleasure to do business with United States Alliance Fire. Thank you, again, for your continued support and dedication. We look forward to achieving continued success together."
"Given a project this size and the amount phasing/parking relocations required to complete the entire garage, we could have had many complaints or problems with our tenant employees. Because USA Fire provided such good communication and were so accommodating to our requests, we had virtually a complaint free project. Thank You!"
"Prompt, courteous, professional. This company generally installs entire systems, yet they did not hesitate to do a very minor repair on a system they didn't even install. Would I recommend them to someone else? I already have."
"…coupled with my previous e-mail that they found the Elmhurst fire alarm system was never connected makes me very happy we changed services to USA Fire. These guys are good. Bringing us up to code where other companies dropped the ball."
"We initially thought we chose the right contractor to help us moving forward and figured time would tell the tale, now we definitely know we made the right choice your entire team including Cliff, Tom, and Angie has exceeded our expectations and we greatly appreciate it!"
"The prompt response and skilled repair performed by your technician, as well as his follow up call to me and description of work performed, was appreciated."
"I found their work ethic, reliability, and integrity above question. I would highly recommend them for whatever work you need performed."
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