USAFP Job Finishers Prep Customers for the Future

August 23, 2012 - After successfully installing all fire sprinkler systems, United States Alliance Fire Protection (USAFP) sends a job finisher to prepare facility managers to properly maintain their new equipment.

Jay Ways, who also acts as a corrosion management specialist with USAFP, is that job finisher.

Along with providing one final walk-through to ensure everything is operating properly, Ways says that his duties as job finisher include showing customers how to handle emergency situations.

"I earn a sense of trust from our customers right off the bat," Ways said. "They see that we know what we're talking about and know that we have their best interests in mind. We're not just a sticker on their fire sprinkler system; we're there for them as a company."

Ways also thinks proactively about system maintenance and provides customers with additional information about USAFP's testing and maintenance capabilities.

USAFP's know-how proved useful at a memorable training the company oversaw last year.

Ways was meeting with the owners and representatives at a food processing plant USAFP had just completed the installation of a new fire sprinkler system. Since the plant wasn't up and running, the building was empty, except for the workers putting the final touches on a few remaining projects.

As Ways was about to get started, sirens and whistles started to sound throughout the plant.

"One of the electricians was on a lift and ran into a sprinkler head, causing it to go off," Ways said. "I looked at the owners and said, 'Well, here's Sprinkler 101.'"

He showed the owners how to handle this serious issue by turning off the system and opening the main drain to remove the water and avoid further damage to the floor.

"Afterward, I told the owners, 'Just so you're aware, that could have been a costly emergency service call,'" Ways said.

The owners responded to Ways' cool conduct under pressure.

"Being there at that moment, I think I gave them a wake-up call to how serious the fire sprinkler system is and showed them that not just anyone should be touching it," Ways said. "The owner signed a contract right on the spot for our follow-up inspection services."

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